We collect information from you for a number of reasons, for example:
- To provide personalised services for our individual users.
- To enable us to send out editorial content that you’ve requested.
- To enable us to send out promotions in which we think you will be interested.
- To help us to improve the services we offer.
- We are fully committed to protecting your privacy and will respect your privacy in terms of email.
- We will not collect personally identifying information except with your specific knowledge and consent.
- We follow strict security procedures set out in UK Data Protection Legislation in respect of the storage and disclosure of information given by you via our website, your mobile or via any other media.
Data Protection Act
We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998 and its relevant subordinate legislation and we will comply with the principles set out in that Act. When you supply any personal information to us we will meet our legal obligations towards you in the way that we deal with that information. In accordance with the data protection principles we have to collect the information fairly and to let you know how we will use it and whether we will pass the information on to anyone else. We will not supply your personal information to third parties without your express prior consent or where required by law. We will ensure that any information will be held only as long as is necessary to ensure that our service runs smoothly. We use up to date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access.
Use of Information
Where you have submitted personal information about yourself we may from time to time provide you by email, mail, text or otherwise with an update of information about our services. You may “opt out” by clicking on unsubscribe links provided in subsequent communications.
Sometimes you will provide us with data that doesn’t reveal your personal identity. We may use this sort of information for editorial marketing and promotion purposes and occasionally for other purposes.
Terms & Conditions
Please read this brief guide. To make your online booking, simply follow the directions, entering the details as prompted. Please allow 12 hours’ notice prior to your expected arrival to process the booking. Confirmation of a booking by the Client is deemed acceptance of these terms.
In these Terms of Business, the following words shall mean: -
Hotel – a hotel independently owned by Rosdon Ltd
Client – the person, firm or company making a booking or staying at the Hotel;
These terms apply to all bookings except to the extent that specific terms apply for a particular booking.
All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.
The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
All rooms and rates offered by the Hotel are subject to availability and the discretion of the General manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
Bookings must be guaranteed for the first night’s accommodation by a valid and verified major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least three working days are required to process credit and debit card payments and five working days to process cheque payments.
- Arrival and Departure
Bedrooms are usually available from 2pm local time on the day of arrival. Check out is usually by 11am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
- Car Parking
The hotel has its own carpark, which is free to residents. The hotel does not accept responsibility for damage to, or from theft from, or for the theft of vehicles parked on the hotel premises.
- Cancellations, Amendments and Non-Shows
Cancellations and amendments for bookings made on line can be made via the Horse & Groom website.
When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 24 hours prior to check-in, excluding advance purchase rates.
In the event of non-arrival or cancellation less than 24 hours prior to check-in and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges. For this purpose, the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable.
If the Hotel cancels more than 24 hours before the scheduled time of check-in, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels less than 24 hours before the scheduled time of check-in, the Hotel’s liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Hotel is unable to accommodate the Client.
A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card.
All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
Your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.
In order to process a booking, your Personal Information and payment details may be passed to third party service providers and, where we are lawfully requested to do so, regulatory authorities. Such third-party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purposes and are required to process your Personal Information in accordance with the Data Protection Act 1998.
Children aged 17 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel. Our guest rooms are not suitable for children under the age of 10 years. When booking a guest room, please state the age any child included in the booking.
- Disabled Guest Rooms
Horse & Groom offer modified facilities for use by disabled guests. Despite our best efforts, due to the traditional nature of the properties there are some limitations of use in some areas. As needs do vary, guests are requested to check directly with the Hotel before booking.
Dogs must be well-behaved (no barking, wetting, fighting, etc). A maximum of two dogs per room are allowed. Dogs are only allowed in our designated rooms. Pet-friendly rooms must be requested by contacting the property at the number on the booking confirmation and will be a charge of £15.00 per dog per stay.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
- External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
- Statutory Requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
THIRD PARTY LIABILITY:
Rosdon Ltd does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by Rosdon Ltd. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and Rosdon Ltd shall render all reasonable assistance in this regard.
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
- Data Protection
The information provided by the Client may be processed by Rosdon Ltd for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
Rosdon Ltd respect the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfil any service you might request e.g. to request a brochure, make a booking etc and secondly to improve how, as a company, we serve you.
For your protection we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
NON DISCLOSURE TO THIRD-PARTIES:
We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information . Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation.
HOW TO CHECK THE DATA?
If you would like to obtain a copy of the information we hold on you or you believe that we may be holding personal information about you that is incorrect, you may request details of the personal information held on you by writing to:
Horse & Groom may send you useful product and service information relevant to your booking, including offers and discounts for future bookings through us. We will however NOT provide your details to any third party, except in accordance with our terms and conditions.
If you do not wish to receive this information simply email us at: firstname.lastname@example.org
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts unless the Hotel is in Scotland, where Scottish law applies and the Scottish courts will have non-exclusive jurisdiction.
For Hotels outside the United Kingdom, these terms will be construed in accordance with local law and the Hotel and Client submit to the non-exclusive jurisdiction of the local courts.
- Internet facilities
Internet facilities are provided by third party providers. Where these facilities are made available in Hotels, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the Hotel and Rosdon Limited against any claim demand suit prosecution arising therefrom.
- Website information
Rosdon Ltd cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.
- Non-smoking policy
Horse & Groom are committed to providing its guests and associates with a smoke-free environment. All bedrooms and public areas operate a non-smoking policy. This includes the use of vapes and e-cigarettes.
Failure to comply with this policy may result in penalty charges. We thank you for not smoking.